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Customer support
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Customer support
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Joined: May 2021
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I've been trying to get a solution to my problem for the last two months and nothing.
I bought an Android 10 /2Gb/32Gb that has a non-working Home Button and it's not a configuration/setup issue : the physical button is not working . Also, the screen has stains in the corners that look like water stains and it's not a dirty screen, it's actually inside it. It's clear to me that Vanku products are cheap and that means low quality/poor quality control but can you at least try to answer and/or try to find a solution when one of your customers have a problem?
Two months without offering a solution is unnacceptable , prove me that "Customer satisfaction is our top priority. Vanku strictly inspects every manufacturing process to ensure product quality. Whenever you have improvemnt suggestions, or have problems before/ after sales, please freely contact us. We are always here and happy to help you." is not a lie.
Thanks
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Customer support - by quique - 05-14-2021, 03:29 PM
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